Every Client will be asked to read and sign the The Bubble Club’s Policy Agreement prior to any grooming services being performed.
** CANCELLATION POLICY/NO SHOW/TRIP FEE **
(See Full PDF Below)
“On rare occasions, The Bubble Club may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule.
If Client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to call 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a charge of $50, which must be paid within 7 business days. All scheduled multiple pet clients, who may decide not to groom one of their pets at the last moment, WILL be responsible for part or all of that pets grooming charge. There will be a $25 trip fee for missed scheduled appointments, which must be paid within 7 business days. Ultimately it is the Client’s responsibility to keep track of their scheduled appointments. However, The Bubble Club will make a courtesy phone call one-business day ahead to confirm and remind you. If you are a first time Client and you are a no show when groomer arrives for your scheduled appointment, The Bubble Club will not schedule any future appointments.”